Privacy Policy

1. Who We Are

biizz.app ("biizz", "we", "us", "our") provides an e-commerce operating system that helps entrepreneurs run online stores, receive payments, connect analytics tools, and use optional AI-powered commerce features.

2. Information We Collect

We collect information needed to provide and secure the platform, including:

• Account details such as name, email address, and login credentials.
• Business profile details, storefront settings, product catalog data, and order records.
• Payment setup information such as selected gateway and encrypted API keys that you provide.
• Integration data from connected providers including Google, Meta, and WhatsApp services that you authorize.
• Technical and usage data such as log data, device metadata, and security events.

3. How We Use Information

We use collected information to:

• Create and manage your account and businesses.
• Operate storefronts, checkout flows, and order management.
• Connect approved third-party integrations you choose.
• Power optional WhatsApp AI commerce workflows for your business.
• Improve reliability, prevent fraud, and enforce platform security.
• Comply with legal obligations and valid law-enforcement requests.

4. Google Authentication Data

If you sign in with Google, we receive limited profile data necessary for authentication, such as your name, email address, and account identifier. We use this data only to authenticate you and manage your account on biizz.app.

We do not sell Google user data. We do not use Google user data for advertising. We do not share Google user data with third parties except where required to operate our service, meet legal requirements, or with your explicit consent.

5. Meta Pixel and Meta Integrations

If you connect your Meta assets, biizz.app may access and use information needed to link your business to your own Meta Pixel and related analytics settings for event tracking.

We process this integration data only to provide requested tracking and campaign measurement functionality for your store. You control whether to connect, disconnect, or reconfigure this integration.

6. WhatsApp AI Commerce Features

If enabled by you, biizz.app may process customer messages, product references, and transactional context to support AI-assisted commerce on WhatsApp for your business.

This feature is optional and controlled per business. You are responsible for your customer communications and disclosures required under applicable law.

7. Data Sharing and Service Providers

We may share information with trusted service providers that help us operate platform infrastructure, authentication, communication, analytics, or payments. We require these parties to process data only for permitted service purposes and with reasonable safeguards.

We may also disclose data when required by law or to protect rights, safety, and platform integrity.

8. Data Security

We implement administrative, technical, and organizational safeguards designed to protect personal data. Sensitive credentials, including payment gateway keys, are encrypted at rest. While we apply industry-standard controls, no system can guarantee absolute security.

9. Data Retention

We retain personal data for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirement.

10. Your Rights and Choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability of your personal data. You may also disconnect third-party integrations at any time through available account settings where supported.

11. Data Deletion Requests

To request account or data deletion, contact us at privacy@biizz.app from the email address associated with your account. We may request verification details before processing deletion.

If your request relates to Meta-connected data, include your business name and Meta asset details so we can process the request accurately.

12. Children's Privacy

biizz.app is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. International Processing

We may process and store information in countries other than your own. Where required, we implement safeguards for cross-border data transfers in line with applicable law.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted on this page with an updated effective date.

15. Contact

For privacy questions, contact privacy@biizz.app.